STANDARD SHIPPING

We offer free STANDARD shipping for orders from $99 AUD after any discounts (i.e. after a discount code has been applied)

STANDARD shipping cost for under $99 will incur a flat rate of $10 AUD Australia wide.

EXPRESS SHIPPING 

EXPRESS shipping cost will incur a flat rate of $15 AUD Australia wide.

See our full shipping policy here

Same day dispatch available for orders placed by 2 pm Brisbane time.

For any other orders, Items will be dispatched the next business day. You will be notified when the item has been fulfilled. Don't forget to check your junk mail if you have not received confirmation of fulfilment.

Feel free to write us if you haven't received a confirmation email after the 1 business day.

See our full shipping policy here

Payment methods currently accepted are: Paypal, Apple Pay, Visa, Mastercard, American Express, Google pay, Shopify and Afterpay.

Please note: additional payment authentication may be requested as per your card issuer.

Yes, we will send you the tracking number once the item has been dispatched.

We use Australia Post for shipping and dispatch from Qld, 4157 postcode.

Depending on your location, orders usually will arrive in 3-5 business days after being dispatched (as per Aus post information).

Please send us an email to info@otaku-taco.com or start a conversation on the chat box. Please include the items you'd like to buy and your postcode and country.
We will check with our local courier for costs and will get back to you with a shipping quote.

We will be happy to provide an exchange for items are returned in their original condition.

Please write us within 15 days of receiving the product and we will advise you how to return the item(s) to us. 

Return postage is payable by the customer. We reserve the right to reject any items that are returned in unsaleable condition.

Please note that underwear, swimwear, bodysuits, hosiery and earrings cannot be returned due to Australian health & hygiene regulations. 

Find our full exchange and returns policy here

For any other issues with a product, please contact us via email at info@otaku-taco.com 

We are a proud Aussie business so we will try our best to find a solution to any problems that you may encounter with any of our products. We're here to help you and happy to have a chat to find solutions. 

Happy shopping :) 

Any info not covered here, send us and email at info@otaku-taco.com

We now accept Afterpay as a method of payment. At checkout and after adding your shipping details, the Afterpay option of payment can be used. 

1. Add the desired products to your basket. 

2. Fill out your shipping info 

3. In the payments option, select Afterpay. 

4. You'll be taken to Afterpay's website where you can sign up as a new user. You’ll know you’ve been approved within seconds.