Shipping policy

Last updated: 24 January 2026

 

Shipping Policy

Our Shipping Policy forms part of, and must be read in conjunction with, our Terms and conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.

 

Shipping Options and Rates

 

We ship domestically within Australia. Your orders will be dispatched within 1 business day.

Once dispatched, shipping time will vary depending on the type Standard or Express of shipping selected.

 

Standard Shipping

Standard shipping parcels are sent via Australia Post  at a cost of $10 for purchases under $99 AUD, or free for purchases over this amount. 

Delivery time AusPost:  2-6 days, as per their website

We ship from our warehouse, postcode 4157. 

 

Express Shipping

Express shipping parcels are sent via Australia Post at a flat cost of $15.

Delivery time AusPost: 1-3 days, as per their website

 

Order Processing Time

We strive to process and pack your orders with care and efficiency. We offer same day order handling before they are ready for shipping. Once your order is prepared, you will receive a shipping confirmation email with tracking information.

 

Tracking and Confirmation

To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier's tracking system.

Please note that it may take a short period for the tracking information to become available after the shipment has been processed.

 

Lost or Damaged Packages

While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 14 days of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund policy.

 

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refund policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.

 

Customer Support

We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, you can reach us via email at info@otaku-taco.com or our Contact Form.

 

Policy Updates

This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.

 

Disclaimer

Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we you can send your order to an alternative address such your work address.

 

Using a Work Address

If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Auspost and Sendle will return to sender if you do not make these details clear.

 

Redelivery due to incorrect or incomplete address

We can redeliver parcels where the address is incomplete, or has been incorrectly provided, however this will incur a delivery charge of $10 for standard registered post or $15 for express post.

 

No guarantee of delivery time

Please note that the delivery times specified are approximate and as provided by Auspost. We cannot guarantee these delivery times.

By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.

 

If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are dedicated to providing you with a positive and seamless shipping experience.

 

Thank you for choosing Otaku-Taco!